Privacy policy

Crossdock is committed to protecting the privacy and security of the personal information we obtain through your customer relationship. This policy explains the types of personal information we collect, how we use it, and the steps we take to handle it appropriately. Our policies and practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

What is personal information?

Personal information is information about an identifiable individual, recorded in any form — for example, name, email address, age, income, or date of birth. Information in public telephone directories, professional and business directories available to the public, certain public registries and court records, and certain publicly available publications is not considered personal information.

Our privacy principles

We are accountable to you

Crossdock is responsible for all personal information under its control, including any personal information transferred to third parties for processing, storage or other purposes.

We limit collection of your personal information

We collect only the information required to provide our products, services and marketing. When information is collected for other purposes, we obtain your consent beforehand. We collect only by clear, fair and lawful means — to communicate with you, provide the products and services you request, recommend relevant offerings, and comply with legal requirements.

We limit use, disclosure and retention

We use and disclose your personal information only for the purposes for which it was collected. We do not sell or rent personal information. Third parties who receive your information are bound by confidentiality agreements. We retain information only as long as required for our business relationship or by law.

We provide access to your personal information

You can request access to the information we hold about you. On request, we will tell you what personal information we have on record and how it is used, provide access for review and verification, and make any necessary updates.

We respond to your questions and concerns

We respond in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

Questions about your privacy? Call us at (204) 987-1500 or email info@crossdock.mb.ca.